Terms of Service

1. Role of SigTrip

SigTrip, Inc. (“SigTrip”) operates technology that enables users to make direct hotel reservations through AI-powered conversational platforms and automated software agents (“AI Agents”). SigTrip is not a travel agency, booking agent, reseller, or merchant of record, and does not own, manage, or operate any hotel.

All reservations are made directly between the guest and the hotel.

2. Supply Providers

SigTrip connects to hotel inventory and reservation systems through one or more third-party AI infrastructure and connectivity providers (“Supply Providers”).

Supply Providers act solely as technology providers. Neither SigTrip nor any Supply Provider controls hotel pricing, availability, policies, or fulfillment, all of which are determined solely by the hotel.

3. Booking Guarantee

All reservations made available through SigTrip are based on hotel-defined rate plans that are flexible and payable at the hotel.

SigTrip does not collect or process payments. Any credit card details requested are used solely to guarantee the reservation and may be charged only by the hotel in accordance with its cancellation or no-show policy.

4. Booking Flow, Confirmations, and Cancellations

Reservations may be cancelled at least one (1) day prior to arrival, and in some cases up to or including the day of arrival, as specified by the hotel’s applicable cancellation policy.

To complete a reservation, the selected room and price are temporarily held for a limited period (typically up to fifteen (15) minutes), during which the user must guarantee the booking by entering a valid credit card through a secure link generated by the applicable Supply Provider. If the booking is not guaranteed within this period, the hold may expire and the same room or price may no longer be available.

A reservation is considered successfully completed only once a valid credit card has been provided and accepted for guarantee purposes. Upon successful completion, a booking confirmation is displayed identifying the reservation, including the reservation identifier, room type, rate payable at the hotel, and applicable cancellation and no-show policies. This confirmation is generated by the applicable Supply Provider using hotel-connected reservation systems.

Booking confirmations are generated directly from hotel-connected reservation systems to ensure accuracy and reliability.

Following a successful reservation, a booking confirmation email containing the same information is sent by the applicable Supply Provider. SigTrip ensures a consistent booking experience across different hotels and Supply Providers but does not issue hotel confirmations itself.

It is the user’s responsibility to ensure receipt of the booking confirmation. If a confirmation email is not received, the user must contact the hotel directly to obtain the reservation details and confirmation number.

Where available, cancellation requests may be submitted through SigTrip by referencing the reservation identifier provided in the confirmation. SigTrip transmits cancellation requests to the hotel via the applicable Supply Provider but does not guarantee their acceptance or processing by the hotel.

If cancellation through SigTrip is unavailable for any reason, the user is solely responsible for contacting the hotel directly to cancel the reservation within the applicable cancellation period.

5. No Agency or Partnership

Nothing in these Terms creates an agency, partnership, joint venture, or representative relationship between SigTrip, any Supply Provider, and any hotel.

6. Hotel Responsibility and Disputes

The hotel is solely responsible for all aspects of the reservation and stay, including but not limited to:

• Reservation confirmation, availability, and pricing
• Room assignment, quality, amenities, and on-property services
• Overbooking, walk situations, or unavailability of the reserved room
• Refunds, credits, no-show charges, and any charge disputes

All disputes relating to the reservation or stay, including situations where a reservation cannot be located upon arrival or the hotel is unable to honor the booking for any reason, must be resolved directly between the guest and the hotel.

Neither SigTrip nor any Supply Provider guarantees hotel performance or the fulfillment of any reservation.

7. Platform Scope and Limitations

SigTrip’s responsibility is limited to providing access to its technology and transmitting reservation-related requests. SigTrip does not guarantee hotel availability, accuracy of hotel content, or uninterrupted operation.

8. Limitation of Liability

To the maximum extent permitted by law, SigTrip and its Supply Providers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to a reservation, stay, or use of the SigTrip service.

SigTrip’s total aggregate liability, if any, shall not exceed the lesser of:

• one (1) night of the room rate reserved, or
• any amounts paid by the user to SigTrip in connection with the reservation (if any).

Each of SigTrip and the Supply Providers acts independently and solely within its respective role as described in these Terms. Nothing in this section alters the responsibilities of the hotel, which remains solely responsible for reservation fulfillment and hotel performance.

Some jurisdictions do not allow certain limitations of liability; in such cases, liability shall be limited to the maximum extent permitted by applicable law.

9. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any legal action arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in the State of Delaware, and the parties consent to such jurisdiction and venue.

10. Acceptance

By using SigTrip, the user acknowledges that:

• The booking is directly with the hotel
• SigTrip and its Supply Providers act solely as technology providers
• The hotel is the merchant of record