How we collect, use, and share personal information in connection with the SigTrip service.
SigTrip, Inc. ("SigTrip", "we", "us") operates technology that enables users to make direct hotel reservations through AI-powered conversational platforms and automated software agents ("AI Agents"). This Privacy Policy explains how we collect, use, and share personal information in connection with the SigTrip service.
We collect only the information necessary to enable hotel reservations and related functionality.
When a user requests or completes a reservation, we may collect:
To guarantee a reservation, users are asked to enter credit card details through a secure link generated and operated by the applicable Supply Provider or hotel systems.
SigTrip does not collect, store, or process payment card information.
We may collect limited technical and operational information such as:
This information is used solely to operate, maintain, and improve the SigTrip service.
We use personal information only to:
SigTrip does not use personal information for advertising or marketing purposes.
SigTrip processes personal information only where necessary to perform a contract requested by the user, to comply with legal obligations, or for legitimate interests related to operating the service, in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and UK GDPR.
We share personal information only as necessary to operate the service.
Reservation information is shared directly with the hotel to enable the booking and stay.
Information may be shared with third-party infrastructure and connectivity providers ("Supply Providers") that support reservation transmission, booking confirmation, and reservation guarantees.
We may disclose information if required to do so by law, regulation, or valid legal process.
SigTrip does not sell personal information.
SigTrip uses reasonable administrative and technical measures designed to protect personal information. Credit card information is handled exclusively by secure third-party systems operated by Supply Providers or hotels.
We retain personal information only for as long as necessary to:
SigTrip is a U.S.-based company. By using the service, users acknowledge that their personal information may be processed in the United States or other jurisdictions where SigTrip or its service providers operate, which may have data protection laws different from those in the user's country of residence.
Depending on applicable law, including the EU GDPR and UK GDPR, users may have the right to:
Requests may be submitted by contacting SigTrip using the contact details below. Users may also have the right to lodge a complaint with a supervisory authority.
SigTrip operates within third-party AI-powered conversational platforms. User interactions may also be subject to the privacy policies and data practices of the applicable AI platform provider.
SigTrip does not control and is not responsible for how such AI platform providers process personal information.
SigTrip relies on third-party services, including hotels and Supply Providers, to enable reservations. This Privacy Policy does not apply to the privacy practices of those third parties, which are governed by their own privacy policies.
We may update this Privacy Policy from time to time. Any changes will be effective when posted.
For questions about this Privacy Policy or SigTrip's data practices, contact:
SigTrip, Inc.
Email: privacy@sigtrip.com